Refund Policy
TokyoAutoTribe Refund Policy
Last Updated: April 27, 2023
At TokyoAutoTribe, we are dedicated to providing our customers with exceptional products and services. We understand that sometimes things don't work out as planned, and we're here to help. This refund policy outlines the terms and conditions under which refunds may be issued. Please read it carefully before making any purchases.
- Refund Eligibility
To be eligible for a refund, please ensure that:
a. You are within the specified refund period for the product or service you purchased. The refund period begins on the date of purchase and varies depending on the product or service. Please see Section 2 for details on refund periods.
b. The product or service is in its original condition, unused, and unaltered. If the product has been damaged, installed, or altered in any way, it is no longer eligible for a refund.
c. You provide proof of purchase, such as a receipt or order confirmation.
- Refund Periods
The following refund periods apply to our products and services:
a. New and unused parts: 30 days from the date of purchase.
b. Services (e.g. maintenance, repairs, installations): 15 days from the date the service was completed.
c. Custom or special order items: These items are not eligible for a refund.
d. Sale or clearance items: These items are not eligible for a refund.
- How to Request a Refund
To request a refund, please follow these steps:
a. Contact our customer support team via email at support@tokyoautotribe.com or by phone at [Phone Number]. Provide your order number, a detailed explanation of the reason for the refund request, and any relevant photos or documentation.
b. Our team will review your request and, if approved, provide instructions on how to return the product or cancel the service.
c. Return the product in its original packaging, along with any accessories, manuals, and documentation that were included with the purchase. You are responsible for the cost of return shipping.
- Refund Processing
Once we receive your returned product or cancellation request, we will process your refund within 10 business days. Refunds will be issued using the original payment method. Please note that it may take additional time for the refund to appear on your bank or credit card statement.
- Exchanges
If you would like to exchange a product for a different one, please follow the same process as requesting a refund. Once your refund is processed, you can place a new order for the desired product.
- Exceptions
In certain cases, TokyoAutoTribe may deny a refund request if we determine that the product or service has been misused, damaged due to negligence, or if the refund request is made in bad faith.
- Changes to this Refund Policy
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically to stay informed about our refund practices.
If you have any questions or concerns regarding our refund policy, please contact our customer support team at support@tokyoautotribe.com